Terms and Conditions

  1. When placing an order it is compulsory to accept the terms and conditions.
  2. Once Palmar Collection receives your order and payment, we will process and notify you once your order is dispatched.
  3. Orders are based on the information provided by the customer when completing the online form. It is up to the customer to check and make sure all details are correct.
  4. Palmar Collection will deliver products on a door-to door basis, the address supplied by the customer on the online form or via email is the address that will be used. Any errors in capturing the address and the costs thereof, shall be borne by the customer. Palmar Collection will not be held liable for the capturing of incorrect addresses.
  5. Should a package not be delivered to the customer through reasons beyond the control of Palmar Collection e.g. no-one on premises/unable to answer calls/invalid or incomplete address, Palmar Collection will attempt a second delivery and the customer will be contacted directly to make arrangements for delivery. If the customer is still unreachable the parcel will be returned to Palmar Collection to await further word from the customer. Palmar Collection will reserve the right to charge delivery costs the next time the parcel is dispatched. The original delivery fee will not be refunded.  
  6. The customer will be notified when the parcel has been dispatched and the customer will be provided with a tracking number.
  7. Please note that colours may vary slightly due to the natural dying process. We have tried our best to keep the colours as close to the true match as possible.
  8. Due to the fabric used being recycled cotton, there may be the odd different coloured thread found in your product. This is due to the natural recycled element of the fabric. Palmar Collection has chosen to use sustainable fabric and has done its best to limit these stray threads. Palmar Collection will not be held liable for any different coloured threads found in your products.
  9. Copy Right and Intellectual Property - Palmar Collection retains all copyright and other rights to product development, images, listings, information and services and is protected by South African and International copy right laws. A customer is not granted license or any other right including without limitation under Copyright or other Intellectual Property Rights in or to the content. Exploitation of the protected property without prior written consent is strictly prohibited by Palmar Collection.
  10. Privacy - Palmar Collection cares about the privacy and security of our customers. You understand that by using our service, you consent to the disclosure of certain identifying information. While Palmar Collection aims to protect the security of your information, Palmar Collection cannot guarantee this security. You acknowledge that you provide your information at your own risk.
  11. Update of Terms and Conditions - Changes and edit's may be made to our terms and conditions without notice. It is the customer's obligation to check them periodically and read them each time they place an order. On placing an order, the customer will be required to read the terms and conditions and accept them on the order form.